Our Story
Our story began in 2003, we have been helping businesses get the most from EPoS, controlling stock levels, and making more informed buying decisions.
At Open Retail Solutions, we are setting ourselves apart from the rest.
We do things properly, not cutting corners just to win business.
When you work with us, we give honest answers, coupled with a hard work ethic.
Open Retail Solutions was founded by Russell Wilkins in February 2003.
Richard Ball joined Open Retail in the August of 2009 as a software developer.
Russell and Richard are now the owners of the business and company directors.
Now celebrating over 21 years in business providing specialist EPoS solutions to Garden Centres, Farm Shops, Delicatessens, Butchers, Cheesemongers, Pet Shops, Fishing Tackle stores and more recently Zero Waste shops.
Our development direction is driven by our customers, with close working relationships we are always at the forefront of retail change and listen to our customers requirements.
From the quality of the equipment we use, to the way we deal with your customers onsite, we remain committed to the highest standards of operation.
We are aiming to provide a great product, with superlative customer service, and our users would agree we are delivering on that aim.
“Open Retail have been a great company to work with. Their simple to use EPoS software helps us to run our business more efficiently. The 7 day support has always been excellent and they go above and beyond to fix any issues”
Once you are a customer, you can expect a fruitful working collaboration.
We are always open to suggestions and customisation that benefits the whole user base.
When you choose Open Retail Solutions as your EPoS provider, you join a network of like minded forward thinking businesses.
Getting the most out our EPoS system is our aim for you through training and ongoing support.
Any improvements and updates to our system you get for free as part of the support contract.
Support and customer service are very important to us, and is the area our customers are always most happy about.
If we sound like the kind of people you would like to work with, now is the time to start the conversation.
Our story is still being written, do you want to be the next chapter?