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We answer the most frequently asked questions (FAQ) about our EPoS system.

We do not recommend Multi Retail for every business. A turnover above £350,000 is a good rule of thumb.

Give us a call if you are unsure.

Yes, we offer support 8am – 8pm 7 days a week, 362 days a year.

We are closed Christmas Day, Boxing Day and New Year’s Day.

Yes, at least one of our experienced engineers will always be onsite the day you go live.

No, we do not believe cloud is currently the right way to do EPoS for the majority of our customers.

Most of our customers are in rural locations and the nations fibre broadband infrastructure is not yet fully available here. At some point in the future we may introduce a cloud based option.

Get in touch with us to book a free onsite, no obligation quote and demonstration.

We can also arrange a site visit to an existing customer near you.

Since Covid we can offer remote demonstrations as well.

Yes, you can sell or accept as payment HTA gift cards and paper vouchers.

You can also check gift card balances directly from the Till

Our payment terms are as follows.

All hardware must be paid for at the time of ordering.

Everything else is payable the day you go live.

We work with several leasing companies who can offer terms over 3 and 5 years. For more details just ask.

We accept payment by BACS, bank transfer and cheque.

Yes, for new customers training will be covered in the quotation and we will give you enough to get you started and perform the basic tasks.

For existing customers, we offer further remote training covered by our maintenance contract.

Onsite training is also available for half or full days at reasonable rates.

Get in touch to arrange a date.

It depends on what you have.

We will assess this during our obligation free consultation and demonstration.

With our system – No.

  1. Our software only runs on Windows machines.
  2. We don’t believe the iPad is robust enough to cope with day to day retail. If you are a busy shop constantly doing sales, it’s not good enough for the job.

In some cases yes, but for most no.

Our system is retail based and therefore all the pricing is shown including VAT.

We do not generate price lists based off different discount rates, but can apply different discount rates to different customers at the Till.

We do not directly link to any account package, but we have import and export facilities to comply with Making Tax Digital.

We have an Export facility which is tailored for QuickBook, Sage and Xero.

The required data is formatted in the correct way, exported to a csv file, which is then ready to be imported into the account packages.

Yes, the Till can function completely independently of the Server or internet connection, however extra measures may be needed for accepting card payments.

What does EPoS stand for?

Electronic point of sale.

It is a tool used in retail to track stock and sales movements of all products on sale using a till.

Windows based operating systems including Windows 10 & 11.

It does not work on Apple platforms or Linux.

Some small parts of our system can run on any device with an internet browser and internet connection (e.g. mobile dashboard), but not the main databases or software.

Thank you for reading our FAQ page. If you have any further questions, please contact us.