EPoS Case Study – I.J. Mellis (Cheesemongers)
Profile
I.J. Mellis are based in Scotland with five stores. Three in Edinburgh, one in Glasgow and one in St. Andrews.
They have a maturing room which is where they handle telephone and website orders.
Rory Mellis approached us at the Fine Food Show North last year, and we worked with them to organise installation of our EPoS solutions throughout their stores.
Problem
Maintaining control over pricing across all 5 branches, and serving speed.
Solution
I.J. Mellis use Avery Berkel touch weigh label scales to weigh and label their cheese and charcuterie. They then sell them through our EPoS tills by scanning the barcodes produced on the label.
One of their stores also uses our table service solutions in the café. This allows them to generate a tab for food orders and prints them out in their food perp area.
All product changes, stock information and sales data are transferred between the stores and the head office.
Real time sales information is available through our online dashboard which can be accessed from any mobile device through a web browser. It allows the owners and managers to keep an eye on how each store is performing easily.
“One of the main features that Mellis wanted when switching systems was the ability to receive sales invoices from account customers at head office from the stores. To make sure that our system met this need, we made changes so that customer account invoices were formatted to look the same as the invoices they were currently using. We now also generate an Excel file which contains a summary of each account invoice, this can easily be imported into their Sage Accounts package” – Richard Ball.
Quote
“We have had three software and hardware installations over the past 10 years and Open Retail Solutions were by far the smoothest. They worked around our opening hours and worked closely with all our managers and staff to make sure they were fully trained and knew how to use the new system.”
“Being a cheesemonger, we deal with weighed goods and inevitably it can be difficult to find a system that is tailored to our specific needs. We have found the new system to be a huge improvement over the previous one and has helped us to run our business better since it’s installation 6 months ago”
“Above all, the Open Retail team are always happy to help with any queries we have and always fix any issues that have come up throughout the year. We would recommend them to anyone”.
Rory Mellis
