EPoS Case Study – Bolstermoor Farm Shop
Profile
Bolster Moor Farm Shop on the outskirts of Huddersfield is run by two families, the Haighs and Whitwams who specialise in butchery.
Quality & service has been key to their growth over recent years.
So much so that they are renowned for their pork and meat pies which have won multiple awards in national and regional contests.
Problems
Customer flow and serving times.
Solutions
To solve the problems and grow the business, a large redevelopment was drawn up to solve the customer flow, and a new till system was needed to reduce waiting times.
Quote
“We had to up our game to make a success of working the new way, and once implemented the Multi Retail system allowed us to become more flexible and saves us time.”
“Although we are using Avery scales on the butchery counters these have now been set up to transfer their products to the EPoS tills where other purchases can be added prior to payment being taken. The system uses fully integrated weigh plate scales that link directly with the EPoS touch tills.”
“This method is particularly quick handling loose products like fruit and vegetables. Pick the button that relates to the goods being purchased and then do the weighing and the pricing is done by the till, so simple.”
“An advantage of using EPoS over scales is the speed in handling card payments. We now use terminals connected to the tills that are faster because they work over broadband. The total of the sale is transferred to the pin pad so there are no longer any mistakes entering the wrong amount, or even forgetting to take the payment. The receipt printer does all the paperwork so it is a lot faster.”
“We can check straightaway over the internet whether a payment has gone through and are in position to take contactless payments now.”
“As Yorkshiremen we want good value and good service from every one of our suppliers, it is how we stay at the top.”
“I explained how we wanted to serve exactly as we do now but quicker. It was the checkout design that first attracted us being both space saving and efficient.”
Simon Haigh / Andrew Whitwam
