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JOB OPPORTUNITIES at Open Retail Solutions

Epos Installation and Support Technician (£19,000 - £25000)

Open Retail Solutions provide EPoS solutions primarily to Garden Centres, Farm Shops and Delicatessens throughout the UK.

Due to expansion we are looking for a dedicated and professional individual to support our national customer base from the office by telephone and remote connection software.

You will be expected to install, maintain and train on our EPoS solution at customer sites.

Full training will be offered on our solution but an understanding of EPoS or previous IT support experience is essential.

The Role

• Installation, testing and configuration of epos equipment, including network cabling and Wi-Fi.

• Provide customers with onsite training on the basic operation of equipment.

• Carry out software upgrades on site or remotely.

• Handling support queries when office based including logging and reporting hardware faults with 3rd party suppliers.

• Provide on-call cover during evenings and weekends on a rotational basis.

• Write user manuals on the system and keep internal procedures up to date.

Skills required

• At least 18 months experience in a similar role.

• Knowledge of computer hardware (PC’s, Networks and Wi-Fi).

• Aptitude to learn new software packages quickly. Microsoft operating systems and office packages will be used daily.

• Excellent customer-facing and communication skills.

• Ability to explain problems and solutions clearly to non-technical users.

• Ability to prioritise workload, work under pressure and meet deadlines.

• Able to work alone or as part of a team.

• Full driving licence is essential.

Hours of work and remuneration

• Salary will be £19,000 - £25,000 per annum dependent on experience and reviewed annually.

• Office hours are 9:00am – 5:00pm.

• Annual leave is 20 days per annum plus statutory holidays.

• Company laptop and work clothes will be provided.

• Out of hours mobile telephone cover is required 1 week in 3 including weekend cover, mobile phone will be provided, cover finishes at 8:00pm daily.

• Occasionally working away from home for short periods of time.

To apply

Please send your CV and covering letter to

or Post to: Open Retail Solutions Limited First Floor 31 Eldon Road Business Park Attenborough Nottingham, NG9 6DZ Tel: 0115 9677 439