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They are a retail chain of butchers with their own shop, but for their franchise operations wanted epos to be able to control them.


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Walter Smith Butchers

The first project was replacing the existing farm shop at Denbeigh pottery destination outlet in derbyshire. The project needed a working partner to guide them through the full range of topics needed to install a working epos system from scratch. Open Retail were instrumental in providing a flexible platform allowing us to put in aystem linking both tills and scales , and capable of being expanded if we rolled it out. It is a new concept and so we had to work it out as we went along

Customer Background

The style of selling in franchises meant we needed more control and more functionality than we can get from scales alone.

The Need for Change

The back office system is fully integrated with scales and directly with our epos touch tills. This method is particularly quick in handling price changes during the day.

The Solution

Pick the button that relates to the goods being purchased and the pricing is done by the till, so simple. The new till layout from Open Retail has made the shop layout more workable. It is far more efficient in serving customers more quickly, and takes less space. We can also show marketing messages on the customer facing screens.

The Benefits

The Multi Retail software offer fast shop epos and linking to Bizerba scales for our butchery and deli, you wont find many suppliers can do that

How Multi Retail helped us


Having worked out a trading style in Denbeigh , we were able to roll out the system very quickly once we decided to do a second shop in Worlds End Garden Centre.


We are in a position to run each shop as a unique operation with different products, prices and promotions. However we also get the advantage of a centrally managed system for sales figures and product range control


It is a new concept and so we had to work it out as we went along. Although we were familiar with selling off scales we did not think this was flexible enough and decided we needed an epos system. Open Retail was chosen as they had the bulk of the functionality already and with it being their own software could offer the additional functions required.

- Robert Jones / Director

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